Contact Us

We’re here to help! If you have any questions about your order, products, shipping, returns, or anything else, please feel free to contact the Eluravia customer support team.

Get in Touch

Email:
support@eluravia.com

Our customer service team usually responds within 1 business day.

Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM EST

If you do not receive our reply, please check your spam or junk mail folder.

Order Status & Tracking

You can track your order online using your tracking number:

Track Your Order:
https://www.17track.net/en

Please note that tracking information may take several days to update after your order has been shipped.

If your tracking information has not been updated for an extended period, please contact us at support@eluravia.com.

Frequently Asked Questions

Before contacting us, you may also visit our FAQ Help Center for answers to common questions about:

• Orders

• Shipping & Delivery

• Payments

• Returns & Refunds

• Products

• Account Support

If you cannot find the answer you need, please contact us through the contact form below or email us directly.

Send Us a Message

When contacting us about an order, please include your order number and the email address used to place the order. This will help us assist you more quickly.

Please avoid sending multiple messages regarding the same inquiry, as this may delay our response time.

Thank you for your patience and understanding. We will do our best to assist you as quickly as possible.

Company Information

Brand:
Eluravia

Company Name:
Shenzhen Ciweitong Trading Co., Ltd.

Business Address:
Room 603, No. 4, Area 6, Shangchuan Village, Community 31, Shangchuan Community, Xin'an Subdistrict, Bao'an District, Shenzhen, China

Customer Support Email:
support@eluravia.com